1. Our Role as a Booking Agent

Compare Your Parking acts solely as a booking agent and comparison platform for third-party parking service providers.

• 1.1 We do not operate, manage, or provide parking services
• 1.2 The parking service itself is provided by an independent third-party service provider
• 1.3 When you make a booking, a direct contractual relationship is formed between you and the parking service provider

Each service provider acts as an independent data controller in respect of the parking service they provide and processes personal data in accordance with their own privacy policies.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data (name, title)
• Contact data (email address, telephone number, postal address)
• Booking data (vehicle details, travel dates, booking reference)
• Technical data (IP address, browser type, device information)
• Communication data (emails, enquiries, customer service interactions)

3. Lawful Basis for Processing

We process personal data only where permitted under UK GDPR. Our lawful bases include:

• (a) Contractual Necessity To process and administer bookings and provide customer support.
• (b) Legitimate Interests To:
  • Improve our services
  • Prevent fraud and misuse
  • Send marketing communications to existing customers (where permitted by law)

We ensure that our legitimate interests do not override your rights and freedoms.

• c) Legal Obligation To comply with applicable legal, regulatory, or accounting obligations.
• d) Consent Where required by law, including certain marketing or cookie-based activities.

4. How We Use Your Data

We use your personal data to:

• Process and confirm bookings
• Communicate booking information
• Provide customer service and support
• Send service-related notifications
• Send marketing communications where permitted
• Invite participation in surveys
• Detect and prevent fraud
• Maintain website security and performance

All bookings are confirmed by email where an email address is provided.

5. Marketing Communications

Where permitted by law, we may send marketing communications to existing customers based on legitimate interests.

If you book again after 18 months and have not opted out, we may recommence marketing communications in accordance with applicable law.

You can opt out at any time by:

• Using the unsubscribe link in our emails
• Accessing your online account
• Contacting us at gdpr@compareyourparking.co.uk

6. Data Sharing

We may share personal data only where necessary for the purposes set out in this policy, including with:

• Parking service providers to fulfil bookings
• Payment processors
• IT, hosting, and email service providers
• Fraud prevention and security providers

Such parties either act as:

• Independent data controllers (parking service providers), or
• Data processors acting on our instructions and subject to contractual safeguards

We do not sell personal data to third parties.

7. International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections in accordance with UK GDPR.

8. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Analyse website usage
• Improve user experience

Further information is available in our Cookie Policy, which should be read alongside this Privacy Policy.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

• Customer data is retained in accordance with our internal retention policy
• Accounts inactive for more than 36 months may be deleted
• Certain data may be retained longer where required by law

We may notify you before deletion where appropriate.

10. Children’s Data

Our services are not intended for children under the age of 16.

Users submitting personal data confirm that they are aged 16 or over, or that consent has been obtained from a parent or legal guardian.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data (in certain circumstances)
• Restrict processing (in certain circumstances)
• Object to processing, including direct marketing

To exercise your rights, contact us at gdpr@compareyourparking.co.uk.

We may request identification to verify your identity.

12. Complaints

If you have concerns about how we process your personal data, please contact us first.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review it periodically.

15. Data Controller & Contact Details

Compare Travel Services Ltd

Trading as: Compare Your Parking

Registered Office: Loakes Place, 30 High Street, High Wycombe, England, HP11 2AG

Email: gdpr@compareyourparking.co.uk

Telephone: 0203 925 7797