Section : 1 Bookings

• 1.1 Compare Your Parking is managed by Holiday Travel Group Limited. We will endeavour to ensure that your confirmation voucher is emailed to the email address you provide on the booking form.
• 1.2 If for any reason your booking confirmation has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 48 hours before you are due to arrive at the car park. You can also download or view your confirmation email on Manage booking section.
• 1.3 All material information required under consumer law, including service provider identity, pricing structure, cancellation terms, and booking restrictions, is made available prior to booking via the “More Info” section and confirmation email. Customers confirm they have reviewed this information before completing a booking. Please click on the "More Info" on product(s) for any additional surcharges, operational hours, limitations, more information about service provider etc. Any additional charges are charged by the service provider/car parking company independently and bear no relevance to Compare Your Parking or our advertised prices.
• 1.4 Compare Your Parking acts only as a booking agent for the service provider for the featured car parks. It does not itself provide the parking services.
• 1.5 You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Car Park's full Terms & Conditions will be available on request We reserve the right to transfer your booking to an alternative service provider at anytime with no additional cost to you if the original provider is unable to fulfil your booking due to operational or other unforeseen issues. In such cases, you will be notified via email with the details of the new provider. If you are not satisfied with the transfer, you have the right to request a cancellation of your booking with a full refund of the booking amount paid.
• 1.6 Any claims by the customer in respect of parking services e.g collection & delivery of vehicle, damage to the vehicle etc must be made against the parking service provider and subject to their terms and conditions.(See 1.8)
• 1.7 Compare Your Parking cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, terrorist activities, natural disaster, fire or adverse weather conditions etc.
• 1.8 All Parking is subject to the terms and conditions of the individual car park and the customer expressly accepts that all claims regarding damage or loss caused by the service provider must be claimed from the service provider. In certain times e.g peak hours, holiday periods or anything beyond service provider's control customers should allow at least up to an hour either side when dropping on collecting their vehicle. If the service is not provided for reason attributable to the service provider or reasons beyond control like any system glitch or errors- the customer will only receive the refund for the booking amount.

Section : 2 Customer's Responsibilities

• 2.1 Please ensure you have your booking confirmation voucher/ and or booking reference with you when you travel. This will identify you as an Compare Your Parking customer and enable the service provider to verify your booking.
• 2.2 It is your responsibility to obtain chauffeur's telephone number and details of arrival procedure before departing for the airport - any missed bookings, flights or other problems arising from your failure to obtain this information will not be recompensed by Compare Your Parking or any of our affiliates.
• 2.3 Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation, you must be prepared to leave your car keys with car park staff if requested to do so unless otherwise stated. While all the effort is made to accommodate last minute bookings the time of collection can not be guaranteed as it depends on how busy the service provider is at the time and customers should allow enough time as delays are possible.
• 2.4 Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving from car parking site / Airport.
• 2.5 You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed and holds a current MOT if applicable.

• 2.6 If you are charged by the car park because you do not follow the correct parking meet & greet procedure or do not turned up on your booked date-time, Compare Your Parking may not be able to obtain refunds on your behalf or cannot provide you the receipt of extra charge(s). Customer must contact service provider for extra charge(s) receipt.

Section : 3 Prices

• 3.1 All prices are for pre-booking.
• 3.2 All bookings are subject to a non-refundable booking fee, selected optional services & processing charges. (our processing charges are included in the quote amount.)
• 3.3 Please check the product "More Info" for any additional surcharges. These charges are charged by the service provider/car parking company independently and bear no relevance to Compare Your Parking or our advertised prices. In the case where customer changes the service, airport or a different service provider the price difference will be charged accordingly to the current price.
• 3.4 Please note some car parks cannot accommodate High-sided or unusually wide vehicles or there may be an extra charge. Please check "MORE INFO" on the product or contact our office for details before making a booking.

Section : 4 Cancellation Policy

• 4.1 Airport parking bookings are date-specific services and are not covered by the 14-day cooling-off period. According to Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, contracts for the provision of leisure services on a specific date (or within a specific period) are excluded from the 14-day ‘cooling-off’ period applicable to certain online goods and services. As a result, the 14-day cooling-off period does not apply to bookings made through the Website, and cancellations are governed by these terms and conditions. All cancellations must be made directly through Compare Your Parking in order to be valid. (Not with the car park). If a booking is cancelled by the car park or due to any unforeseen circumstances out of our control we will only refund the booking amount paid to us and we are not liable to pay any compensation.
• 4.2 Please goto customer support on the website to send your cancellation request with-in office hours only (Monday - Friday 09.00 to 17.00 excluding bank holidays). Alternatively you can do cancellation yourself via manage booking link on our website (Within the cancellation notice period).
• 4.3 Cancellation requests can only be actioned within office hours if emailed and are subject to our notice periods (see 4.8, 4.9).
• 4.4 No refunds are available for unused part stays.
• 4.5 Bookings Fees, SMS and Postal charges are non- refundable.
• 4.6 Non-Flexible rate bookings cannot be amended, cancelled or refunded. We reserve the right to cancel any booking.
• 4.7 Customers who cancel the booking with Compare Your Parking and wish to re-instate the booking will not get any refund if cancelled thereafter.
• 4.8 Less than 72 hours cancellation notice from the date of the departure - Customers will receive no refund.
• 4.9 More than 72 hours cancellation notice from the date of the departure - all cancelled bookings are subject to a 20.00 GBP admin charge.
• 4.10 Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off /arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter.

Section : 5 Cancellation Cover

• 5.1 Should a customer wish to cancel they must do so at least 24 hours prior to their departure date in order to be eligible for refund minus the admin fee. The cancellation cover only allows the booking to be cancelled 24 hours prior to departure date and does not waive off the admin fee.
• 5.2 No refund will be issued if the cancellation notice is received in less than 24 hours from the departure date.
• 5.3 Please click manage booking on our website to send your cancellation request.
• 5.4 Cancellation Cover does not apply for bookings made the same day, booked for the following day or in certain products where stated.
• 5.5 Booking Fees, Cancellation cover and SMS Charges are non-refundable.

Section : 6 Booking Amendment

• A. Amendment Email
  • 6.A.1 More than 48 hours amendment notice from the date of the departure - 10.00 GBP admin charges applies.
  • 6.A.2 Between 24 to 48 hours amendment notice from the date of the departure - 15.00 GBP admin charges applies.
  • 6.A.3 Less than 24 hours amendment notice from the date of the departure - 20.00 GBP admin charges applies (not guaranteed).
  • 6.A.4 Please Note: 6.A.1, 6.A.2, 6.A.3 amendment charges not applicable for date change No discounts can be applied on the amendments.
• B. Amendment - Website
  • 6.B.1 Please use Manage Booking to amend your booking online.
  • 6.B.2 Less than 24 hours from the date of the departure - you cannot amend the booking online.
  • 6.B.3 You cannot change travel dates.
• C. Amendment - Travel Date Change
  • 6.C.1 More than 48 hours travel date change notice - 10.00 GBP admin charges plus extra day(s) charges.
  • 6.C.2 Between 24 to 48 hours travel date change notice - 20.00 GBP admin charges plus extra day(s) charges.
  • 6.C.3 Less than 24 hours hours travel date change notice - please contact 0203 925 7797 or customer support on the website (not guaranteed).
  • 6.C.4 Please goto Manage Booking link on the website to amend your booking.
  • 6.C.5 Amendments of depart date to any new future depart date is not guaranteed, subject to availability.
• D. Amendment - Non-Flexible Products
  • 6.D.1 Non-Flexible rate bookings cannot be amended, cancelled or refunded.

Section : 7 Refunds

• 7.1 Refund will only be made to the same payment method you used to pay for the booking.
• 7.2 We reserve the right to withdraw or recover any goodwill refund where it has been issued on the basis of incorrect, misleading, or incomplete information provided by the customer.

Section : 8 Arrival Time

• 8.1 We strongly request all customers to ensure they arrive at the car park/terminal with plenty of time to achieve their flight check-in.

Section : 9 Parking Conditions

• 9.1 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection the service may be refused and no refund will be due.
• 9.2 Compare Your Parking is not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
• 9.3 The service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. you must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

Section : 10 Complaints Procedure

• 10.1 Complaints must be made directly to the service provider. Contact details of the the service provider can be found in your booking confirmation email. All documents and receipts must be provided with your complaints.
• 10.2 You should expect to receive a reply within 28 working days upon receipt of your complaint.
• 10.3 All complaints regarding the provision of service must be lodge within 24 hours of return to the UK to the service provider directly, any complaint received after this time will not be considered by the service provider. If we have provided a refund upon request as a goodwill gesture and the complaint is closed it can not be opened again for the same issue or it will trigger clause 7.2.
• 10.4 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
• 10.5 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
• 10.6 The service provider reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks or in emergencies or to avoid accidents or obstructions.
• 10.7 The service provider will put their greatest possible extent to assist in any registered complaint, however assistance cannot be guaranteed. We cannot provide with any insurance details of the service provider and the customer will have to obtain it directly from the service provider if needed.

Section : 11 Limitation of Liability

• 11.1 These Terms and Conditions apply only to bookings made directly through this website. If a customer initiates a chargeback or payment dispute without first following the complaints or refund procedure set out in these Terms, Compare Your Parking reserves the right to suspend the booking, recover any reasonable administrative or legal costs incurred, and provide evidence to the payment processor confirming the contractual position and service provider responsibility.
• 11.2 As a booking agent for the service provider, Compare Your Parking is not liable for any losses directly or indirectly arising from any negligence of the service provider or processing the booking.
• 11.3 The total liability for Compare Your Parking to the client for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to compareyourparking.co.uk as per the contract.
• 11.4 Nothing in these Terms restricts a customer’s statutory rights. However, where a dispute relates solely to the provision of parking services by a third-party service provider, any claim should be brought against that service provider, and not Compare Your Parking, which acts only as a booking intermediary. Any claim incorrectly brought against Compare Your Parking in relation to services provided by a third-party service provider or API partner shall be deemed misconceived. We reserve the right to seek recovery of all reasonable legal, administrative, and court costs incurred as a result.

Section : 12 Service Reviews Policy

• 12.1 All reviews regarding the service must be posted on the service provider’s designated review platform. Customers may also receive an email from us inviting them to leave a review about their experience. We welcome all customer feedback. Reviews collected on our platform may be rated from one (1) to five (5) stars. Only reviews rated three (3) to five (5) stars may be displayed publicly on our website. Reviews rated one (1) or two (2) stars will not be published; instead, they will be forwarded to the relevant service provider as a formal complaint so they have the opportunity to investigate and resolve the issue directly with the customer. This process is designed to promote fair resolution and service improvement. For transparency and in line with ASA and CMA guidance, customers should be aware that published ratings on our website may not include one (1) or two (2) star reviews, as these are handled through service provider's complaints process. Nothing in this clause affects a customer’s statutory rights. Published ratings should not be interpreted as a complete representation of all customer experiences.
• 12.2 Service-related reviews should not be submitted on our review platforms.
• 12.3 Service-related reviews posted on our own review profiles (such as Trustpilot or Google) may be redirected to the appropriate provider review channel, as we does not deliver the parking service. We may request removal or correction of reviews posted in error to ensure compliance with Advertising Standards Authority (ASA) and Competition & Markets Authority (CMA) rules.
This policy is in compliance with the Advertising Standards Authority (ASA) regulations on advertising and online reviews.

Section : 13 Distance Selling

• Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services. Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.

Section : 14 API Bookings & Third-Party Payment Processing

• 14.1 Certain parking products displayed on the Website are made available via third-party Application Programming Interfaces (“APIs”) operated by independent parking service providers or their authorised technology partners.
• 14.2 For API-based bookings, payment may be processed directly by the relevant service provider or its appointed payment processor using their own payment gateway. As a result, the transaction may appear on the customer’s bank or card statement under a name different from Compare Your Parking.
• 14.3 Full details of the service provider, including the legal trading name, payment processor (where applicable), booking reference, and service terms, will be provided in the booking confirmation email issued at the time of purchase.
• 14.4 Where a booking is fulfilled via an API partner, the customer acknowledges and agrees that the contract for parking services is formed directly between the customer and the relevant API service provider, and not with Compare Your Parking.
• 14.5 In such cases, Compare Your Parking acts solely as a booking intermediary and comparison platform and is not a party to the parking services contract, nor responsible for the performance of the parking service, payment processing, charge descriptions, or any service-related disputes.
• 14.6 Any service-related issues, refunds, disputes, chargebacks, or claims arising from API-based bookings must be raised directly with the relevant service provider in accordance with their applicable terms and conditions.

Section : 15 Governing Law & Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section : 16 Modification

• Compare Your Parking may at any time modify these Terms and Conditions and your continued use of this website, including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.